This Privacy Policy was last reviewed and updated on 14 August 2025
Background
1. In this Privacy Policy, a reference to “Multi-Sell”, “we”, “us” or “our” refers to Peter Ehlers trading as Multi-Sell ABN 89 307 310 768.
2. Multi-Sell understands the importance of, and is committed to, complying with its obligations under the Privacy Act 1988 (Cth) (“Privacy Act”) and the associated Australian Privacy Principles (“APPs”). This Privacy Policy explains how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. It also sets out our obligations and your rights in respect of our dealings with your personal information.
3. We are happy to provide further details as to the extent to which we are required to comply with the APPs should any person wish. For further information please contact our Privacy Officer on the contact details set out under the heading “Questions and complaints” below. Alternatively, further details of the obligations imposed upon organisations under the Privacy Act can be obtained directly from the Office of the Australian Information Commissioner’s website, or by reference to the APPs, at www.oaic.gov.au.
4. By accessing our website, using our services, or otherwise providing us with personal information, you confirm that you have read and agree to the terms of this Privacy Policy and expressly consent to the collection, storage, use and disclosure of your personal information in accordance with the terms of this Privacy Policy.
5. If you do not feel comfortable with any aspect of this Privacy Policy or you do not agree to the terms of this Privacy Policy, please immediately leave our website, discontinue the use of our services, and contact our Privacy Officer on the contact details set out under the heading “Questions and complaints” below.
The types of information collected by Multi-Sell
6. “Personal information” is information or any information or an opinion about an identified individual, or an individual who is reasonably identifiable.
7. We collect personal information of our employees, consumers, customers and our business partners.
8. We only collect information about you that we reasonably need in order to provide you with our products and services, and to carry out our business functions and activities.
9. The types of personal information we collect may include:
- names, date of birth, email addresses, other contact details, residential and mail addresses, gender information, occupation details, and other personal information provided by individuals to Multi-Sell;
- employment history and educational qualifications;
- details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- any additional information in relation to you that you provide to us directly through our website or indirectly through our website or online presence, through our representatives, or otherwise;
- information that you provide to us through customer surveys or visits by our representatives from time to time;
- payment Information which may include bank details, credit card details or other billing information;
- financial information such credit reference information and credit card/banking details;
- photographic identification;
- data obtained from third parties such as credit reporting agencies, law enforcement agencies and other government entities, recruitment agencies and contractors, and business partners; and
- your employment history (where relevant for recruitment purposes);
How Multi-Sell collects your personal information
10. We usually collect personal information directly from you, whether in person, on the phone or electronically.
11. Multi-Sell collects personal information:
- when you register your personal details on our website, to request information regarding properties for sale or rent, or to request an appraisal of your home.
- when you apply for newsletters, mailouts or property alerts on our website.
- through our website (see further information provided below under the heading “Website”);
- through publicly available information services (e.g. social media, local councils, telephone white pages, internet records);
- through referrals from entities, bodies and individuals;
- when we are required to collect the information by virtue of legal or regulatory requirements;
- from our clients when they pass on information in connection with work we are doing or may do for them;
- from third party internet providers, local council offices, planning authorities, advertising agencies, marketing agencies, printing companies, property data providers, signage companies, third party real estate agencies and their representatives, statutory authorities, settlement agents, solicitors passing on information on behalf of their clients;
- when individuals participate in competitions or surveys conducted by Multi-Sell (or third parties, on our behalf) including, but not limited to, surveys relating to the quality of our services provided, such as testimonials and/or referrals; and
- when you submit a job application to us.
12. If we receive unsolicited information about you that we have not requested, and if we determine that we could not have lawfully collected that information under the Privacy Act if we required it, we will destroy or de-identify the information, if it is lawful and reasonable to do so.
Why Multi-Sell collects your personal information
13. The primary purpose for which we collect, use, hold and disclose your personal information is to enable us to perform our business activities and functions and to provide the best possible quality customer service.
14. Some examples of why we collect your personal information include to:
- enable us to provide our services, which includes the buying and selling of residential real estate on behalf of clients who authorise us to act for them;
- provide advice to clients and prospective clients with respect to our services;
- enable us to consider whether prospective employees and sales representatives are suitable to work with us and our clients;
- assist us with marketing our client’s properties, and the services of Multi-Sell;
- enable us to advise property buyers and sellers of additional property information or services supplied by us (or by third parties) that may be of interest to them;
- assist us with conducting our business;
- enable us to efficiently manage our business;
- assist with our delivery of services via the internet; and
- enable us to complete research, and for statistical purposes.
15. You have the right to refuse to provide us with personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, then this may affect our ability to offer you part or all of our products and services or to otherwise interact with you.
Disclosure of personal information
16. In general, we do not use or disclose your personal information for a purpose other than:
- a purpose set out this Privacy Policy;
- a purpose you would reasonably expect;
- a purpose required or permitted by law; or
- a purpose otherwise disclosed to you to which you have consented.
17. We may disclose your personal information to:
- our employees, contractors or service providers for the purposes of operation of our business or our website, fulfilling requests and orders by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
- suppliers and other third parties (such as third party real estate agencies and their representatives) with whom we have commercial relationships, for business, research, marketing, and other related purposes;
- credit reporting agencies or other credit providers;
- our related organisations;
- government, regulatory and law enforcement authorities, where we are required to or permitted to by law;
- your employer, if you are an employee of a supplier or contractor; and/or
- any organisation for any authorised purpose with your express consent.
18. We may disclose your personal information to interstate and overseas recipients. Refer to the information provided under the heading “Disclosure of personal information to overseas recipients” below.
Disclosure of personal information to overseas recipients
19. It is likely that we may disclose your personal information to overseas recipients (e.g. foreign buyers and sellers, non-resident and/or not Australian Citizens) in contract negotiations when transacting an offer and acceptance contract for the sale of property.
20. The countries associated with the overseas recipients may include any non-Australian country.
Right to gain access to personal information held by Multi-Sell
21. Pursuant to the APPs, you may request access to the personal information that we hold about you by contacting our Privacy Officer in writing using the contact details provided under the heading “Questions and complaints” below. Subject to the relevant exemptions contained in the APPs and you providing sufficient proof of your identity to us, Multi-Sell will provide you with access to the personal information that it holds about you. Multi-Sell reserves the right to charge a fee for the provision of this information based on the administrative cost of supplying the information requested. Further details as to these costs and the ability to access information held by us can be obtained by contacting our Privacy Officer.
22. We will deal with your request for access within a reasonable time. Should we believe that we are entitled to refuse your request to access the personal information that we hold about you, we will provide you with written reasons for our decision and the relevant provisions of the Privacy Act that we rely on to refuse access.
Accuracy and correction of personal information held by Multi-Sell
23. We take reasonable steps to ensure that the personal information that we collect is accurate, up-to-date and complete. We take reasonable steps to ensure that the personal information that we use or disclose is accurate, up-to-date, complete and relevant. Where we believe that the personal information is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information.
24. If you believe that information we hold about you is incorrect, you are entitled to request that we correct that information by contacting our Privacy Officer using the contact details provided under the heading “Questions and complaints” below. We will take reasonable steps to correct the information to ensure that it is accurate, up-to-date, complete, relevant and not misleading.
25. We will deal with your request to correct personal information within a reasonable time. Should we believe that we are entitled to refuse your request to make corrections we will provide you with written reasons for our decision.
Security of personal information held by Multi-Sell
26. Multi-Sell holds your personal information in paper-based and electronic form. We take all reasonable steps to ensure that your personal information kept in our files is protected from misuse, interference and loss, unauthorised access, modification or disclosure. This includes physical security, computer and network security, communications security, and personnel security. We take steps to limit access to your personal information to those persons who need to have access to it for one of the purposes listed in this Privacy Policy. Furthermore, we use reasonable efforts to ensure that any third party processing your personal information follows similar standards of security and confidentiality.
27. When we no longer require your personal information (including when we are no longer required by law to keep records relating to you), we ensure that it is destroyed or de-identified.
Website
28. This section explains how we handle personal information collected from our website. If you have any questions or concerns about transmitting your personal information via the internet, please contact our Privacy Officer on the contact details set out under the heading “Questions and complaints” below, as there are other ways for you to provide us with your personal information.
Visiting our website
29. Any time you access an unsecured part of our website, that is, a public page that does not require you to log on, we will collect information about your visit, such as:
- the time and date of the visit;
- any information or documentation that you download;
- your browser type; and
- your server address.
Cookies
30. A “cookie” is a small text file which is placed on your internet browser and which we access each time you visit our website. When you visit the secured pages of our website (i.e. pages that you have to provide login details to access) we use cookies for security and personalisation purposes. When you visit the unsecured pages of our website (i.e. public pages that you can access without providing login details) we use cookies to obtain information about how our website is being used. You may change the settings on your browser to reject cookies, however doing so will prevent you from access to the secured pages of our website.
IP Addresses
31. Whenever you use our website, and many other websites, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP address” and is sent automatically each time you
access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
32. We do not keep a record of the IP addresses from which users access our website except where the user has specifically provided it with information about itself, in which case we also record the user’s IP address for security purposes.
Security
33. We make reasonable efforts to ensure that the most up-to-date security measures are used on our website to protect your personal information. Any data containing personal information which we transmit via the internet is encrypted. However, the internet is inherently insecure, and we cannot guarantee that any information transmitted via the internet by us, or yourself, is entirely secure. You use our website at your own risk.
Links on our website
34. Our website may contain links to third party websites. This Privacy Policy only applies to our website; it does not apply to any third party websites. If you wish to find out how any third parties handle your personal information, you will need to obtain a copy of their privacy policy.
Further information
35. Should any person wish to obtain further information with respect to the type of personal information we hold, the purposes for which we use that information and/or the way in which we manage that information, please contact our Privacy Officer on the contact details set out under the heading “Questions and complaints” below.
Direct marketing
36. As part of our functions and business activities and to promote the services we can provide to you, we may use your personal information that you have provided to us for the purposes of direct marketing. Direct marketing includes but is not limited to, sending to you and/or contacting you in relation to promotions and information about our products and services.
37. You may opt out at any time if you no longer wish to receive marketing information. You can opt out of receiving direct marketing communications by sending an email to our Privacy Officer using the contact details provided below. You can also follow the instructions to unsubscribe or opt out that we include in every electronic marketing communication.
Questions and complaints
38. If you have any questions, concerns or complaints about this Privacy Policy, or our use of your personal information, please contact our Privacy Officer as follows:
Name: Peter Ehlers
Email: sell@multi-sell.com.au
Telephone: 0421 041 044
39. You can also contact the Privacy Officer if you believe that the privacy of your personal information has been compromised or is not adequately protected.
40. Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible.
41. You may also lodge a complaint with the Office of the Australian Information Commissioner. Details of how to lodge a complaint with the Office of the Australian Information Commissioner may be found at www.oaic.gov.au or by calling 1300 363 992.
Changes to our Privacy Policy
42. This document sets our current privacy policy. We may change the way we handle personal information from time to time. If we do so, we will update this Privacy Policy. An up to date version of our Privacy Policy is available at any time on our website. Please review our Privacy Policy periodically to ensure that you are updated as to any changes, and for the latest information on our privacy practices.
43. This Privacy Policy was last modified on the date indicated at the top of this Privacy Policy and is effective immediately.